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Whether you’re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that matters in the world, in an environment built on teamwork, service, responsibility, diversity, and integrity.Job Title
Job Description
What is the opportunity?
Provide high quality service through the management of day-to-day Subject Matter Expert activity and project management in Private Capital Services Operations ("PCS"). As a successful Operational Change SME, you will ensure a superior level of service is maintained at all times, whilst providing all clients with an exceptional experience in all engagements with RBC I&TS.
What will you do?
- Actively participate in the planning and implementation of special internal and external projects for PCS
- Draft analysis BRD, plan, implement and follow-up of internal projects, review and enhance current processes; implement best practices and new features, automate and standardize where possible
- Establish an environment of continuous improvement that assesses workflow, processes and procedures on an ongoing basis, ensuring maximum efficiency and quality within the PCS department
- Perform technical trainings for PCS or other teams closely collaborating with PCS teams if required
- Design and draft process flows and/or business requirements
- Perform IT development analysis and coordinate with T&O
- Responsible for Data Management and all related efficiency projects
- Responsible for FTE assessment and ongoing tracking
- Develop and automate manual processes to generate efficiencies
- Ensure that the organizational framework supports the delivery of quality client service and operational excellence.
Must-have
- Post-secondary education with an accounting/finance or business concentration or equivalent experience.
- Minimum 7 years’ experience in Private Capital Services or financial services industry in an operations environment, with an extensive expertise in data management
- Project management or business analyst experience
- Strong analytical, problem solving skills
- Knowledge of SQL, VBA, Access
- Proven organizational and time management skills
- Good communication skills
- English and French are mandatory, all other languages is an asset
- Proven organizational and time management skills
- Track record of developing and implementing innovation and change
- Technical expertise, ability to understand operating models end to end and business drivers
- Interpersonal and networking skills with a proven track record of dealing with clients, management, colleagues and staff.
Nice-to-have
- Specific knowledge: SARA, Framework, Multifonds, Milvus, Efront is an asset, project management or BA certification
Job Summary
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Inclusion and Equal Opportunity Employment
At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.
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